Customer service

Requesting a quotation

When you are interested in the AXIWI communication system, you can request a quotation by e-mail or contact form. If you have any questions about the system, please contact our customer service. We will advise you about the applications of the communication system and its costs.

Order

After receiving our quotation, ordering the requirered products can be initiated by confirming the quotation by e-mail.

Ordering from abroad

Ordering  from abroad  will be of  no problem at all because we  deliver communication systems throughout the  world. A request for a quotation  and/or order can be  placed   by e-mail. To determine  shipping costs, please send us the delivery address of the products.

Payment

Private individuals

Before shipping  products, private individuals should take care of payment first. All necessary details  about Axitour Communication Systems like banking details,  chamber of commerce number  and other relevant information can be found on the quotation. As soon as  the money is on the   bank  account of Axitour , delivery of the products is initiated.

Business

Axitour enables  companies  a  post-paid payment term of 30 days.

Method of payment

Several ways of  payment are possible at your  convenience

Bank transfer

For this, you will find information on the quotation.

In the showroom

We offer the possibility to pay with your cash card in our showroom.

Paypal

If you want to pay by PayPal, please indicate this in the request for the quotation. For a PayPal transaction we  charge  3% fee on the transaction amount. These costs will  consequently be put  in the quotation.

Repair Form

Before you report a defect to us it is important to check whether the product is really defect. We know from experience that our products are usually not defect, but are not set up, connected or installed correctly. We therefore recommend that you carefully read the user manual (instructions) again. If this does not help, we ask you to contact our Customer Service via the telephone number above.

If a product needs to be repaired, please complete the form below, so that we can help you with the repair as well as possible.

Download here our repair form (English)

Returning parcels

From experience we know our products are usually not defective. Most of the time  they are   wrongly set up, connected or installed. We advise you to read the operating instructions again.  If this doesn’t work, please  contact our customer service. We  help you make the product work or guide  you  through the process of returning  the products.  A return parcel  can always be sent to the following address:

Axitour Communication Systems
Lübeck 5
2993 LK Barendrecht (NL)

Showroom

We also like to advise you in our showroom based in Barendrecht. The address and mailing address is: Lübeck 5, 2993 LK Barendrecht. If you want to turn in, make advance an appointment by telephone.

PO Box 512, 2990 AM, Barendrecht

Opening hours Monday till Friday 8:15 am to 17:15 pm.