Customer service

 

Any questions? We would love to be there for you!

An immediate answer? Call +31 (0)180-691 400 between 8:15 am and 5:15 pm

Mobile phone: +31 614 16 45 02 (out of working times)

Mail to: info@axitour.eu and we will reply your question as soon as possible.

/axitour-customer-service

Contact via Whatsapp or Facetime

If your AXIWI equipment does not work, we offer the option to contact us in the first instance via video calling. It often turns out that we can immediately solve the problem remotely. You do not need to schedule an appointment for video calling. In the unlikely event that we have missed you, we will call you back asap.

You can make video calls with us via WhatsApp or Facetime. For Whatsapp you can contact the following telephone numbers: + 316 14 16 45 02 or + 316 38 17 10 05. Facetime can be done via: + 316 14 16 45 02.

You can contact us via WhatsApp or Facetime during office hours between 8:30 – 12:30 and 13:30 and 17:00.

Requesting a quotation

When you are interested in the AXIWI communication system, you can request a quotation by email or contact form. If you have any questions about the communication system, please contact our customer service. We will advise you about the applications of the communication system and its costs.

Order

After receiving our quotation, you can order the required products by confirming the quote by email.

Ordering from abroad

Ordering from abroad will be of no problem at all because we deliver communication systems throughout the world. Just indicate by email for which items you want to receive a quotation. To determine shipping costs, please send us the delivery address of the products.

 

Payment 

Private individuals. 

Before shipping products, private individuals should take care of payment first. 

You can find all the necessary details, like banking details, chamber of commerce number, and further relevant information on the quotation. As soon as the money is on the bank account of Axitour, we start to deliver your order.

 

Business

Bank transfer

For this, you will find information on the quotation.

In the showroom

We offer the possibility to pay with your cash card in our showroom.

Paypal

If you want to pay by PayPal, please indicate this in the request for the quotation. For a PayPal transaction, we charge a 3% fee on the transaction amount. We will add this fee added to the quote.

 

Repair Form

Before you report a defect to us, it is essential to check whether the product is in out of order. We know from experience that our products do are rarely defect, but are not set up, correctly or installed. We, therefore, recommend that you carefully read the user manual (instructions) again. If this does not help, we ask you to contact our Customer Service via the telephone number above.

In case a product needs to be repaired, please complete the form below.

It helps us so that we can help you with the repair as well as possible.

Download here our repair form (English)

Returning parcels

From experience, we know our products are, most of the time, not defective. And it often appears that the set up is carried out in a wrong way, connected or installed. We advise you to reread the operating instructions. If this doesn’t work, please contact our customer service. We help you make the product work or guide you through the process of returning the products. You can return your parcel to the following address:

Axitour Communication Solutions

 Lübeck 5

 2993 LK Barendrecht (NL) 

Showroom

We also like to advise you in our showroom based in Barendrecht. The address and mailing address is:

Lübeck 5, 2993 LK Barendrecht. 

If you want to come along, please make an appointment by telephone in advance.

Hours: Monday till Friday open from 8:15 AM till 5:15 PM